Give us as much notice as you can, but do not assume it is too late. We handle same-week bookings regularly and even next-day in some instances*. For a scheduled deposition or a court date, a week out is comfortable. For a medical appointment, we can often move faster. 

*If you need an emergency interpreter, please call us at (704) 207-6104.  

Four things. The language, the date and time, the location, and the type of proceeding or appointment. That last one matters more than people expect. An interpreter walking into a workers compensation hearing needs different preparation than one walking into a cardiology consult.

Call us as soon as you know. Rescheduling is routine in legal work, and we plan for it. We have a 48-hour cancelation notice; if you need to cancel your appointment within this window, there’s a 3-hour minimum charge.

Yes, and we encourage it for ongoing matters. An interpreter who already knows your case, your client, and your terminology works faster and more accurately the second time.

Certification is not a class you attend. It is a written screening test, an orientation, a background check, and an oral exam covering simultaneous interpretation, consecutive interpretation, and sight translation.

North Carolina uses levels. Master Certified is the top one, earned by passing the federal court exam or scoring at least 80 percent on every section of the state exam. Certified sits below it at 70 percent or better on all three sections. Below those are Conditionally Qualified and Minimally Qualified, which are not certifications.

Our Spanish court interpreters hold North Carolina certification at the Certified (A2) or Master Certified (A1) level. We do not assign Conditionally Qualified interpreters to legal work.

Not automatically. Virginia runs its own certification through the Office of the Executive Secretary of the Supreme Court of Virginia. It accepts credentials from other states and from the federal courts, but the interpreter has to apply for reciprocity and be evaluated first.

We hold Virginia certification through reciprocity, so the same interpreter can cover a matter in Greensboro and a matter in Richmond.

If your case crosses state lines, ask any provider whether their interpreter is credentialed in the state where the proceeding is actually happening. Many are not.

In most situations, no. Neither North Carolina nor Virginia has a statute saying only certified interpreters may work. Courts strongly prefer them, and many judges will ask.

The real question is not what the law requires. It is what happens to your record if the interpretation is wrong. A missed term in a deposition creates a problem that surfaces months later, when fixing it is expensive.

Medical interpreting has its own national certifications, separate from court certification. Our medical interpreters hold credentials from CCHI or the National Board of Certification for Medical Interpreters.

Court certification says nothing about clinical terminology, and clinical certification says nothing about courtroom procedure. We match the credential to the setting.

Interpreters work with the spoken word, live and in real time. Translators work with written documents. They are different skills and most professionals specialize in one. We do both, with different people.

They can, but it carries real risk. A family member may soften bad news, skip details they find embarrassing, or simply not know the clinical or legal term. In a medical setting that can affect care. In a legal setting it can affect the record.

Spanish is our primary language pair and where our court certifications sit. North Carolina and Virginia only offer certification exams in a limited set of languages, so for many languages a state certification does not exist at all.

We work in additional languages and will tell you exactly what credential the interpreter holds before you book. If certification is available in that language and we cannot supply it, we will say so rather than send someone underqualified.

Link: Multilingual professional interpretation services → /services/interpretation-services/multilingual-professional-interpretation-services-150561646

Providers who receive federal funding have obligations around language access under federal civil rights law. What that requires in practice depends on the provider and the situation.

Yes. We provide on site interpreters for exams, consultations, procedures, and discharge instructions. We also coordinate transportation and interpretation together when a patient needs both.

Yes. Professional medical interpreters work under strict confidentiality standards and are trained on patient privacy requirements (HIPAA).

Yes. We join by phone or video for remote appointments.

The interpreter renders everything said, in both directions, without adding, omitting, or explaining. They are there to make the record accurate, not to help either side.

Yes, and it is common now. Whether a remote deposition is admissible depends on jurisdiction and the rules governing your matter.

Yes. Booking the interpreter, the videographer, and the court reporting coordination through one contact means one schedule, one confirmation, and one invoice.

These hearings have their own rhythm and their own vocabulary. If your client speaks limited English, the interpreter should know the process before walking in.

A certified translation is a complete translation delivered with a signed certificate of accuracy. The certificate states that the translation is complete and correct and that the person who prepared it is competent in both languages.

The certificate is part of the deliverable, not an add-on. Every translation we issue for official use comes with one.

These sound the same, and they are not. Most agencies that receive translated documents care about the certificate attached to the document, not about a credential held by the person who typed it. For immigration filings in particular, a signed certification of competence and accuracy is what is required, and it does not need to be notarized.

Some courts and some agencies do set a higher bar and ask for a sworn statement or a translator registered with a specific body. That is why the next question matters.

Tell us where the document is going before we start. The receiving authority sets the standard, and the standard is not the same everywhere. A court, an immigration office, a hospital system, and a university can each want something different.

We will tell you what that body requires and whether we can meet it. If we cannot, we will say so before you pay.

Court filings, medical records, contracts, correspondence, and supporting documentation. If a document has to be accepted by a court, an insurer, or an agency, tell us that upfront because formatting requirements vary.

It depends on length and complexity. Send us the document, and we will give you a turnaround time with the quote.

We travel throughout North Carolina and Virginia.

North Carolina: Greensboro, Winston-Salem, Charlotte, Raleigh

Virginia: Richmond, Lynchburg, Roanoke

For deposition coverage: Charlotte, Raleigh, Richmond, Lynchburg, Roanoke

Ask when you book. We will quote the full cost including any travel so you are not surprised on the invoice. Travel time is charged at 50% of the hourly rate. Mileage is charged in accordance with the IRS Federal rate.

Yes. Emergencies do not keep office hours. Call (704) 207-6104.

It depends on the language, the setting, the length of the assignment, and whether it is on-site or remote. We quote before you commit, and the consultation is free.

We have a 3-hour minimum billing.

Yes. Tell us what you need; we tell you what it costs and whether we are the right fit. If we are not, we will say so.

Call (704) 207-6104 or request a quote. Tell us the language, the date, the location, and what kind of proceeding or appointment it is. That is enough for us to confirm availability and price.

Call us. We would rather answer a question now than have you guess.